At Safe Sleep Nets, we want you to be completely satisfied with your purchase. We understand that sometimes things don’t work out as planned, and that’s why we offer a hassle-free return policy designed with your needs in mind.
Return Eligibility: If for any reason you are not satisfied with your mosquito net, you can return it within 30 days of receipt. To be eligible for a return, the product must be unused, in its original packaging, and include all tags and accessories.
How to Initiate a Return: To start the return process, please contact our customer service team at [email protected]. Include your order number and a brief description of the reason for your return. Our team will guide you through the steps to ensure a smooth return experience.
Return Shipping Costs: If your return is due to a product defect or an error on our part, we will cover the return shipping costs. For all other returns, customers are responsible for the return shipping fees, which will be deducted from your refund amount.
Refund Process: Once we receive your returned item, our team will inspect it to confirm that it meets our return policy requirements. If approved, your refund will be processed back to your original payment method within 5-10 business days. Please note that it may take additional time for your bank to process the refund.
Exchanges: Unfortunately, we do not offer direct exchanges at this time. If you would like a different product, please initiate a return and place a new order for the desired item.
Customer Support: If you have any questions about our returns policy or need assistance, please reach out to us at [email protected]. We’re here to help and ensure you have a positive experience with Safe Sleep Nets.
Thank you for choosing Safe Sleep Nets, where your comfort and satisfaction are our top priorities!